Refund Policy

1. Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Unused credits: 14-day refund

• You can ask for a full refund of a credit purchase within 14 days of buying it, as long as none of its credits have been used.
• If you have used part of a purchase, we refund the unused part, in proportion to the price you paid.
• Refunded credits are removed from your balance.

3. What is not refunded

• Credits already used for checks that returned a result (valid, invalid, catch-all or disposable).
• Purchases older than 14 days.
• Free credits, such as the sign-up bonus. They have no cash value.

4. Automatic credit returns

You never pay for checks we could not complete. When a mail server gives no clear answer (an "unknown" result), or a check fails on our side, the credit goes back to your balance automatically. Duplicate rows in bulk lists are never charged.

5. How to ask for a refund

Email us at support@nobounch.com from the email address on your account, and include your order number from the Paddle receipt. You can also contact Paddle directly at paddle.net.

We answer within 2 business days. Approved refunds are paid back by Paddle to the original payment method; your bank may take 5 to 10 business days to show it.

6. Chargebacks

Please contact us before disputing a payment with your bank: we can usually sort it out faster. If a payment is charged back, the credits from it are removed from the account.

7. Contact

NoBounch is operated by Muhammad Ali.
Address: Moishala, Pangsha, Rajbari 7720, Dhaka Division, Bangladesh
Email: support@nobounch.com